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Avaya released new Mobile app - IP Office 8.0

The mobility application for Avaya IP Office 8.0 is called "one-X Mobile Preferred for IP Office." It currently provides unified communications capabilities on Android-compatible devices; within several weeks, Avaya will be rolling out similar functionality for iPhones.

The feature set was developed with the mobile worker in mind -- someone who increasingly is blending work, home and travel, and needs to be able to access a multitude of applications, Scotto said.

General Knowledge

Adding the Power of Social Media in to CRM

Social media had a big year in 2011. It was—and still is—the topic of nearly every marketing conversation, and continues to see astounding growth. At year's end, Facebook surpassed 850 million users and was well on its way to 1 billion. Social media ad spending continues to grow rapidly, with 2011 figures reaching a whopping $3 billion. Twitter's user base has grown to 300 million, generating over 1 billion tweets per month.

CRM

How to Make the Best Use of An Email Signature

So many times email signatures are an afterthought and not really looked at as an  opportunity to sell. What I mean by “email signature” is the signature you put at the bottom of your person-to-person emails, not on your email marketing campaigns (although you can use signatures for that as well!)

And I don't only mean your own email signature, I mean the email signatures of all of your employees as well, especially if you're sending out a lot of customer service related emails.

Self Improvement

IBM researchers make 12-atom magnetic memory bit

Researchers have successfully stored a single data bit in only 12 atoms.

Currently it takes about a million atoms to store a bit on a modern hard-disk, the researchers from IBM say.

They believe this is the world's smallest magnetic memory bit.

According to the researchers, the technique opens up the possibility of producing much denser forms of magnetic computer memory than today's hard disk drives and solid state memory chips.

General Knowledge

Table Fragmentation and Siebel EIM

Prior to running EIM it is important to clean up fragmented objects, especially those that will be used during the EIM processing. The following SQL statement can be used to identify objects with greater than 10 extents:

SELECT segment_name,segment_type,tablespace_name,extents
FROM dba_segments
WHERE owner = (Siebel table_owner)
and extents > 9;

Siebel Admin
Siebel EIM

Purging an EIM table

When purging data from the EIM table, use the TRUNCATE command as opposed to DELETE. The TRUNCATE command will release the data blocks and reset the high water mark while DELETE will not, thus causing additional blocks to be read during processing. Also, be sure to drop and re-create the indexes on the EIM table to release the empty blocks.

Siebel EIM

Caching tables for EIM

One other measure that can help performance is to pin small tables that are frequently accessed in cache. The value of BUFFER_POOL_KEEP determines the 'keep pool', example, the portion of the buffer cache that will not be flushed by the LRU algorithm.

Siebel EIM

What is FREELIST Parameter

Multiple EIM processes can be executed against an EIM table provided they all use different batches or batch ranges. The concern is that contention for locks on common objects may be experienced. To run multiple jobs in parallel against the same EIM table, check that the ‘FREELIST’ parameter is set appropriately for the tables and indexes used in the EIM processing. This would include the EIM tables and indexes as well as the base tables and indexes.

Siebel Admin
Siebel EIM

Siebel Database Layout Guidelines

As with most client-server applications, the overall performance of Siebel eBusiness applications is largely dependent on the I/O performance on the database server. To ensure optimal I/O performance, it is critical that the tables and indexes in the database be arranged across available disk devices in a manner that evenly distributes the I/O load.

Siebel Admin
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