Siebel - Email/SMS/FAX template substitution
Scenario :
Need to fill email/sms/fax template content substituted via scripting. Need to dynamically fetch Request ID and Timestamp value pertaining to the instance of the Outbound Communication Manager
What is available Out Of Box – you can use Send Email /SMS/Fax window to select the template to substitute the content. User has to manually copy the content
Solution :