- Put a smile in your voice.
- React like it's your best friend on the phone.
- Start smiling before you answer the telephone.
- Think of every call as a welcome break.
- Sit up straight with both feet on the floor.
- Don't slouch.
- Treat callers with respect.
- Focus on what you can do.
- Don't take your problems out on a caller.
- Try to project a perky, positive, and upbeat image.
Tips for Non-verbal Communication
Communication Topics:
The Five Components of a Communication Model - Communication Skills Course
Non-Verbal Communication on the Telephone
Emotions as Barriers to Listening
Turning Interview to Your Favour using effective communication techniques
When to use Diplomacy and Tact as a communication strategy
How to display Confidence in Communication for effective results
Maintaining Open Communication
Etiquette for Using Modern Communication Tools
Communication Mistakes in the Workplace
The American Communication Process
The Three C's of Good Communication
Receptive Behaviors in Communication
Behavior Styles in Communication
The Power of Assertive Communication
Recognizing Different Communication Styles
Using Persuasive Communication
Tips for Non-verbal Communication
Best Practices for Replying to E-mails
Effective Listening during Change
10 Key Guidelines to use Internet and cell phone use at work
Listening Essentials: The importance of listening
Speech as an Obstacle to Listening
Projecting a Positive Image on the Telephone
Two Rules for Using Exclamation Points