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Recognizing Different Communication Styles

Communication Topics:

American Communication Style

The Five Components of a Communication Model - Communication Skills Course

Non-Verbal Communication on the Telephone

Emotions as Barriers to Listening

Turning Interview to Your F avour using effective communication techniques

Cohesion-building Techniques

When to use Diplomacy and Tact as a communication strategy

How to display Confidence in Communication f or effective results

Maintaining Open Communication

Etiquette for Using Modern Communication Tools

Communication Mistakes in the Workplace

The American Communication Process

The Three C's of Good Communication

Receptive Behaviors in Communication

Behavior Styles in Communication

The Power of Assertive Communication

Recognizing Different Communication Styles

The Four Communication Styles

Using Persuasive Communication

Tips for Non-verbal Communication

Best Practices for Replying to E-mails

Communicating in a Team

Effective Listening during Change

10 Key Guidelines to use Internet and cell phone use at work

Using Voicemail Effectively

Listening Essentials: The importance of listening

Speech as an Obstacle to Listening

Defining Your Target Audience

Projecting a Positive Image on the Telephone

Two Rules for Using Exclamation Points

Becoming a More Responsive Listener

Becoming a Good Communicator

Cell Phone Manners

FACTORS	EXPRESSER	DRIVER	AMIABLE	ANALYTICAL
How to Recognize:	They get excited	They like their own way; decisive & strong viewpoints.	They like positive attention, to be helpful & to be regarded warmly.	They seek a lot of data, ask many questions, and behave methodically & systematically.
Tends to Ask:	Who? (the personal dominant question)	What (the results oriented question.)	Why? (the personal non-goal question.)	How? (the technical analytical question.)
What They Dislike:	Boring explanations wasting time with too many facts.	Someone wasting their time trying to decide for them.	Rejection, treated impersonally, uncaring & unfeeling attitudes.	Making an error, being unprepared, spontaneity.
Reacts to Pressure and Tension By:	"Selling" their ideas or being argumentative.	Taking charge / taking more control.	Becoming silent, withdrawing, introspection.	Seeking more data & information.
Best way to Deal With:	Get excited with them. Show emotion.	Let them be in charge.	Be supportive; show you care.	Provide lots of data & information.
Likes To Be Measured By:	Applause, feedback, recognition.	Results, Goal-oriented.	Friends, close relationships.	Activity & business that leads to results.
Must Be Allowed To:	Get ahead quickly. Likes challenges.	Get into a competitive situation. Likes to win.	Relax, feel, care, know you care.	Make decisions at own pace, not cornered or pressured.
Will Improve With:	Recognition & some structure with which to reach the goal.	A position that requires cooperation with others.	A structure of goals & methods for achieving each goal.	Interpersonal and communication skills.
Likes to Save:	Effort - they rely heavily on hunches, intuition, feelings.	Time - They like to be efficient, get things done now.	Relationships - Friendship means a lot to them.	Face - They hate to make an error, be wrong or get caught without enough info.
For Best Results:	Inspire them to reach bigger & better accomplishments	Allow them freedom to do things their own way	Care & provide detail, specific plans & activities to be accomplished	Structure a framework or "track" to follow.

The Spoken Word