The Spoken Word

Communication is the process of sharing our ideas, thoughts, and feelings with other people and having those ideas, thoughts, and feelings understood by the people we are talking with.

To avoid:Possibility of information being misunderstood or ignoredInformation being communicated using the wrong method or at the wrong time or placeNegotiations and meetings that last foreverCriti

Language:The choice of words or language in which a sender encodes a message will influence the quality of communication.

Drivers

 

The human brain is built for conversation, but we achieve better results when we think strategically about listening and making a few simple, deliberate choices that support our conversational

Unless you are listening to someone who is giving a speech, custom dictates that you take turns (not necessarily equal turns) talking and listening.

What is Feedback? 

Within the workplace, we provide colleagues and team members information (feedback) about their acts in order to help them meet individual, group, and organizatio

These are two types of feedback: Redirection and Reinforcement.