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The Four Communication Styles

Communication Topics:

American Communication Style

The Five Components of a Communication Model - Communication Skills Course

Non-Verbal Communication on the Telephone

Emotions as Barriers to Listening

Turning Interview to Your F avour using effective communication techniques

Cohesion-building Techniques

When to use Diplomacy and Tact as a communication strategy

How to display Confidence in Communication f or effective results

Maintaining Open Communication

Etiquette for Using Modern Communication Tools

Communication Mistakes in the Workplace

The American Communication Process

The Three C's of Good Communication

Receptive Behaviors in Communication

Behavior Styles in Communication

The Power of Assertive Communication

Recognizing Different Communication Styles

The Four Communication Styles

Using Persuasive Communication

Tips for Non-verbal Communication

Best Practices for Replying to E-mails

Communicating in a Team

Effective Listening during Change

10 Key Guidelines to use Internet and cell phone use at work

Using Voicemail Effectively

Listening Essentials: The importance of listening

Speech as an Obstacle to Listening

Defining Your Target Audience

Projecting a Positive Image on the Telephone

Two Rules for Using Exclamation Points

Becoming a More Responsive Listener

Becoming a Good Communicator

Cell Phone Manners

Drivers	You treat them as follows:
These people get things accomplished. They cut to the chase and areaction-oriented. Their worst fear is you are going to waste their time. They are brief, no small talk, they get to the point. They are poor listeners, don’t like detail and can make quick decisions, not based on all the information. They are brusque and can be abrupt. They know they are always right, arejudgmentaland highly opinionated.	Thinkbefore you open your mouth Say just what they need to hear(talk in bullets) Don’t take it personally, and don’t be friendly You aren’t rude, but they don’t want to get into personal information, just what they need to know.
Expressive	You treat them as follows:
These people love to talk…a lot. They are very verbal, never met a stranger, are abstract thinkers; the creative types. They are articulate, enthusiastic and influence others easily. They don’t like lots of detail. They are people-centred, and don’t like working alone. They are poor listeners and will often say the same thing in three different ways because they are constantly thinking and revising. They have lots of energy.	Treat them in a friendly manner, but only for a few seconds, then take control of the conversation Interrupt (using their name usually works) and control the conversation like a game of verbal tug of war
Amiables	You treat them as follows:
They are responsible, reserved, logical, cooperative, patient and persistent. They won't delegate, they take all responsibility on themselves. They are terrific listeners and are great team players. They don’t like fast change, and want to be treated fairly. They are a little more tentative, and don’t need the spot light.	Never, never take them at face value. Listen with your eyes, between the lines, draw them out and treat them fairly. Give ideas time to incubate.
Analyticals	You treat them as follows:
These people are quantitative. They are precise, perfectionists and they see themselves as experts. They are controlled, and always must have all the facts. They love to teach, are critical thinkers and don’t like people to break the rules. They are a little reserved and ask for everything with great detail.	Understand they must have everything in writing, need time to analyze and process information, and want you to give them documentation on everything, in writing. They resist change and are not as flexible as others.

The Spoken Word