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The way you reply to e-mail messages can have a major impact on your work and business relationships.To ensure you reply to an e-mail message appropriately, you should always

Managing your team during each of the stages of team development can be a challenge. Each stage will require different skills and strategies for motivating team members, making decisions, delegating authority, and dealing with conflict.

The stages of team development are sequential and developmental. Each stage has issues that must be resolved before the team can move to the next stage. An effective project manager recognizes the stage a team is in, and manages accordingly.

Being able to deliver successful presentations is a valuable management skill. Getting your message across effectively is crucial and can have an impact on both your credibility and your work.

You may have to make presentations to senior managers on behalf of your team, or to outside organizations on behalf of your company. In either case, you will be expected to perform well.

Businesses do not operate in isolation. Managers need to understand the impact that the surrounding business environment has on their own organization.

Managers can use the STEP (social, technological, economic, and political) model to help identify the factors in the broader environment that will affect their business. This model groups the factors into these categories:

A positive first impression can't guarantee that someone will like you, or that you'll always form a successful or profitable business relationship. But a good first impression can help you optimize that important first contact with a potential networking partner.

The tendency to quickly form lasting first impressions is part of human nature. This is because a first impression establishes the framework within which a person's subsequent actions and behavior will be judged.

It's not what you say, it's how you say it. Research shows that the most effective leaders are good communicators. They have learned to give clear instructions, listen to questions and suggestions, and keep people well informed. Research also shows that good communication promotes:

You may encounter people who use any of the five typical barriers to effective communication:

Preparing for confident communication

Speaking with confidence takes preparation and practice. When preparing to communicate, you need to keep a few key points in mind:

Assertive behavior style

Behaving assertively isn't about overriding or offending others. It's about communicating clearly and effectively. You communicate assertively with others when you

When you need results from someone, but don't have authority over them, you have to be persuasive. If your goal is clear, you'll be able to get straight to the point. However, you also need to consider the other person's perspective. This will increase the persuasive nature of your request.