Gap Analysis is to Identify and Analyze gaps and Recommend solutions for potential gaps identified between user requirements and purchased application (Siebel Horizontal / Vertical functionality)

How to approach Gap Analysis:

Customizations should be minimized
Customizations, if required, should not exceed 20% of the purchased application
Avoid building functionality that is available in the core application but not licensed

Key Steps in Gap Analysis:

1. Capture business process flows
2. Map to purchased functionality , prepare demonstration, Create navigation scripts
3. Demonstrate functionality
4. Complete business requirement matrix, re-craft demo addressing potential gaps.
5. Resolve usability
6. Perform gap analysis