1. Put the file to be attached in the Siebel_Server\input directory (i.e. ABC.doc)
2. In the EIM_SR_DTL table, populate:
SR_SR_NUM
SR_BU
ATT_FILE_NAME ('ABC')
ATT_FILE_EXT ('DOC')
ATT_FILE_SRC_TYPE ('FILE')
3. Run EIM to import file attachment to S_SR_ATT table.
4. A new .saf file will be generated in the file system after EIM loading.