Don is a fairly new senior editor in a department that abstracts and indexes legal publications. He is responsible for creating and clarifying editorial policy for the staff. It's an enviable position, yet Don's authority is not complete.
Linda is a marketing assistant at SellUThis, a company that sells market research reports via direct mail. Linda has only been with the company six months, but she already hates her job.
Everyone hopes to be approved of by his peers and his boss. It's a common human need. Unfortunately, employees who lack authority when trying to create change sometimes allow this need to metamorphose into fear.